Online Presence Guy FAQs
Howsit (hello in South Africa) and welcome to my ever-growing frequently asked questions. I hope that this will evolve into a useful resource for those considering starting up their first business, current small business owners and freelancers alike.
The FAQs will cover common questions I get related to business startup, business planning, website help and tips, social media help and tips, common business tool questions and whatever else you may find useful.
Your questions answered
Do you have any social media packages for under £297?
Yes. I have a very basic social media package for £197 which does NOT include any engagement whatsoever.
If you have the time to dedicate to engaging on the platform yourself, then this package would be suitable.
What do you do as part of engagement?
This is entirely up to my clients.
Can I change the focus of your engagement?
Yes. You can change the focus of my engagement on a monthly basis for the following month period.
Do I approve the content you post?
Yes. I will share a social media planner calendar with you each week. You will have the opportunity to approve or request any changes provided they are received prior to your feedback deadline as to not cause any disruption to your post frequency and service.
Can I change the services you provide?
Yes. If you would like to increase the services I provide this can be done at any time during your retainer period. A new quotation will be provided based on your new requirements and amendments made to the contract agreement should you accept.
What is the month end Zoom call?
For those clients on my silver or gold social media packages, it includes an up-to 30-minute call at the end of each monthly period. If the client is on a retainer, this call takes place a week before the new monthly period begins.
This call is to go through the results in the previous month. For those clients on a retainer, the call takes place a week before your monthly anniversary date to allow for any changes in direction you want for the next month. Perhaps you have a sale, service or product you want to push for the following month etc.
Do you manage Twitter accounts?
No. I have personally never been a fan of Twitter and therefore have very little experience of the platform therefore I will not charge a client to delivery a service I haven't got several years of experience using myself.
Do you manage Pinterest accounts?
I certainly do!
Pinterest as a platform requires far more daily posts (at least 5 per day!) and therefore is excluded from our standard social media management pricing.
Aren't Wix websites bad for SEO?
Do you only build Wix and Squarespace websites?
Yes. This is simply due to choice and personal experience with Wordpress. I prefer to build websites for clients who want to be able to maintain the basic day to day activities themselves rather than have a retainer fee with them to do things I can train them to do themselves. If my clients choose to still have me on retainer then that is fine, but I strongly believe in the philosphy of 'teach a person to fish...'
Do you build WordPress websites?
I no longer offer WordPress websites for my clients simply because 99% of the time, WordPress sites aren't the best choice them.
I'm not sure which website host is best for me?
That is very common for many of my clients and is exactly why I offer my FREE 15-minute discovery call in which I get to understand your business and growth plans and then make a totally independant recommendation based on YOUR needs rather than my preferences.
Do you do SEO work?
When I build, or perform a refresh of your Wix or SquareSpace websites I will perform the site and page SEO work and also ensure all information important to search engine rankings are present on your website. I will also provide you with a guide on how you can continue to ensure your SEO improves as SEO is NOT a one off process and anyone who says, "We can get you on page 1" please immediately block.
What is SEO?
SEO stands for Search Engine Optimisation.
Do you provide copywriting services?
Yes. If you are not great at writing about yourself, which I can totally relate to, or simply not good with words in a sales capacity then I can certainly write the copy for your website.